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Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.


All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We are only accepting orders from the UK, due to current limitation's.

CUSTOMS & TAXES is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

RETURNS We are able to offer refunds and returns on any product that arrives to you that are damaged and broken within 14 days.

In the first instance, please email with your:

  • Order Number

  • Contact Details Including Post Code And 1st Line Of Address For Security Reasons

  • Reason For Requesting A Return And Refund

  • Photographic Evidence

Once we have received and assessed your Return and Refund request, we will then contact you to resolve your enquiry.

Where applicable, we will do our utmost to resolve the issue within 7 business days. Our main aim is to make sure ALL of our customers are 100% happy, so we will always work with you to resolve any issues.

We CAN NOT accept refund or returns when it's:

  • Personalized item and it's not damaged/Faulty.

  • You do not like the scent or 

  • The item has been 

  • The item has been 

  • The item has been partially 

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